Frequently Asked Questions

Does Alsace LA have a loyalty program?

Yes. As a member of Preferred Hotels & Resorts, Alsace LA offers guests access to the Preferred iPrefer loyalty program. Guests who sign up receive benefits such as complimentary Internet, room upgrades, priority early check-in, late check-out, and points for free nights.

Learn more or sign up here: Preferred Hotels iPrefer Program

Who owns Alsace LA?

Alsace LA is owned by CIM, a community-focused real estate and infrastructure owner, operator, lender and developer.

Does the hotel offer connecting rooms?

Yes, the hotel offers (1) set of two rooms that connect.

Is Wi-Fi included/free/complimentary?

Access to high-speed Wi-Fi is included within the daily destination fee.

Does the hotel have a fitness center?

Yes, located adjacent to the hotel lobby, it is open 24hrs a day and offers a variety of equipment including a treadmill, bike, rower, dual pulley system, kettle bells, free weights and bench.

What is included in the destination fee?

• Premium Highspeed Wi-Fi throughout property
• 24-hour fitness center access
• Bottled water upon arrival
• In-room Nespresso machine and pods
• Access to private outdoor pool and lounge terrace

Does the hotel charge a destination/amenity/facility fee?

Yes, Alsace LA charges a daily hotel facilities fee of $15, per room (plus tax).

How far is the hotel from nearest Airports?
  • LAX - 9 mi (15min drive)
  • Hollywood Burbank Airport – 13 mi (35 min drive)
  • Long Beach Airport – 27 mi (30 min drive)
I found a lower price online. Can you rate-match?

Yes. Book directly at,  contact the hotel directly at, or call us at (424) 305-5400, and we'll stand behind our rate with our Lowest Price Guarantee. If you find a lower published publicly available price for the same date and terms on any other qualified online source that we can verify, we'll match that rate.

I never received my confirmation email.

Please email our team at or call us at (424) 305-5400 for assistance obtaining your confirmation email.